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SubaruConnectTM

SubaruConnectTM1** is an in-vehicle technology system that connects your Subaru Solterra to the world around you, bringing added safety, security and convenience to your every drive. Using an on-board wireless network and linked to the SubaruConnectTM App through your smartphone, the system keeps you always informed on the status of your vehicle, lets you share that information with SubaruConnectTM representatives and gives you the peace of mind that you rightfully deserve.

SAFETY CONNECT

SAFETY CONNECT

The very core of SubaruConnectTM is all about safety. If an airbag deploys or a sensor trips due to a collision, Automatic Collision Notification notifies a SubaruConnectTM representative, who can then speak with you through the vehicle speaker system and send help, if required. The “SOS” button in the overhead console also connects you to a SubaruConnectTM representative and transmits your location to the representative who then dispatches emergency services personnel. Safety Connect service is free up to 10 years on a new vehicle.

Explore more Safety Connect features

Remote Lock/Unlock

SOS Emergency Assistance

No matter where you are (in Canada or the US), if you require emergency assistance, pressing the “SOS” button in the overhead console connects you to your SubaruConnectTM representative. The advisor can then send emergency assistance to your location2.

Automatic Collision Notification

Automatic Collision Notification

Once the Automatic Collision Notification has been received, a SubaruConnectTM representative will seek to establish voice communication with the vehicle occupants to determine the nature of the emergency and dispatch appropriate first responders.

Stolen Vehicle Locator

Stolen Vehicle Locator

Once the Stolen Vehicle Locator service has been initiated, the service will monitor the vehicle and send its location to local law enforcement.

Roadside Assistance

Roadside Assistance*

The “SOS” button on the overhead console of your Subaru Solterra is also for all non-emergency roadside assistance requests. Roadside assistance will be sent to your GPS location3.

 
 
SOS Emergency Assistance
Safety Connect Subscription
  • SOS Emergency Assistance
  • Automatic Collision Notification
  • Stolen Vehicle Locator
  • Roadside Assistance*

$9.95/month

+ tax

After Trial Period

REMOTE CONNECT

REMOTE CONNECT

Take control of your Subaru Solterra through SubaruConnectTM and the SubaruConnectTM App. With your smartphone, you can access features such as Remote Climate, Remote Lock/Unlock, and Vehicle Status. You can also monitor the vehicle’s battery status. Remote Connect service is free up to 3 years on a new vehicle.

Explore more Remote Connect features

Remote Climate

Remote Climate

Enjoy the convenience of adjusting the ambient temperature of the passenger cabin through the SubaruConnectTM app on your mobile device.

Remote Lock/Unlock

Remote Lock/Unlock

Further convenience is provided through the SubaruConnectTM mobile app with remote lock/unlock. This is especially useful if you forget or can’t remember if you’ve locked your vehicle.

Vehicle Status

Vehicle Status

Check the status of your Solterra vehicle's doors, windows and odometer.

Charge Management

Charge Management

Check the battery charge level and remaining charging time on your Solterra.

Charging Station Locator

Charging Station Locator

Use the Charging Station Locator to find the nearest charging station or to help plan your next adventure.

Remote Connect Subscription
Remote Connect Subscription
  • Remote Climate
  • Vehicle Status
  • Charge Management
  • Remote Lock/Unlock
  • Charging Station Locator

$9.95/month

+ tax

After Trial Period

SERVICE CONNECT

SERVICE CONNECT

Keep your Solterra in top form with SubaruConnectTM. It allows you to check your vehicle’s health reports and warning light notifications on your smartphone app. Service Connect service is free up to 10 years and is complementary with an active subscription to any of Safety Connect, Remote Connect, or Drive Connect.

Explore more Service Connect features

Vehicle Health Reports

Vehicle Health Reports

Through SubaruConnectTM mobile app, you can access vehicle diagnostics information, such as the remaining battery range, odometer reading, general vehicle condition and more.

Warning Light Notifications

Warning Light Notifications

The SubaruConnectTM mobile app will notify customer regarding malfunction indicator light warnings in their vehicle.

 
Service Connect Subscription
Service Connect Subscription
  • Vehicle Health Reports
  • Warning Light Notifications

Up to 10-year trial included,

complementary with any subscription

after the trial period

DRIVE CONNECT

DRIVE CONNECT

Drive Connect brings more connectivity and convenience to your drive. Enjoy Cloud Navigation at your fingertips with real-time updates, Intelligent Assistant responds to your voice commands, and get 24/7 access to a live response agent with Destination Assist. From the 2024 Model Year, additional driving assist features such as Dynamic Radar Cruise Control (DRCC) – Extended Resume Time and Traffic Jam Assist (TJA) will enhance convenience and comfort. This service is available with a paid subscription.

Explore more Drive Connect features

Destination Assist

Destination Assist

Destination Assist is an advanced navigation system feature that can now be voice-activated, putting you in direct contact with a live response centre agent. Need a restaurant recommendation, hotel information or the best local points of interest? Your Destination Assist live response agent can track down the details and send them directly to your vehicle.

Cloud Navigation

Cloud Navigation

The Cloud Navigation system uses Google Point-of-Interest (POI) data and provides real-time traffic, turn-by-turn guidance, over-the-air updates and head-up display integration. This new system works with the Intelligent Assistant and can be easily activated with a phrase such as “Hey, Subaru!”

Intelligent Assistant

Intelligent Assistant

Seamlessly integrated with the Cloud Navigation, Intelligent Assistant lets you call out phrases such as “Hey, Subaru!” to initiate a quick search for a destination or POI near you, check real-time traffic conditions or the latest weather and more.

Drive Connect Subscription
Drive Connect Subscription
  • Cloud Navigation
  • Intelligent Assistant
  • Destination Assist

$19.95/month

+ tax

FAQ

What is SubaruConnectTM?

Which app should Solterra owners download for the SubaruConnectTM services?

What happens if I own another Subaru model and a Solterra?

How do I subscribe to SubaruConnectTM?

How do I complete the registration process?

How do I set up Digital Key on my smartphone?

How do I share Digital Key?

How do I remove my Digital Key from my smartphone?

How do I verify links after installation of app on Android devices?

What is Traffic Jam Assist (TJA)?

What is Dynamic Radar Cruise Control (DRCC) - Extended Resume Time?

SubaruConnect App

SubaruConnectTM App

Get the full capabilities of SubaruConnectTM right on your smartphone with the SubaruConnectTM app.

Subaru Solterra Software Download portal

This website provides a way to perform manual multimedia updates for Subaru Solterra customers that are unable to perform over-the-air updates.

SubaruConnectTM Call Centre and Stolen Vehicle Locator

If you have any questions about SubaruConnectTM or need help with your subscription, live agent assistance is available 24/7.

If your vehicle is ever stolen, a SubaruConnectTM Customer Care Advisor will work with police to help recover your Solterra using GPS location. Please note, a police report must be filed prior to contacting SubaruConnectTM Customer Care.

1-800-263-8802

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